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Guidance for Bar+Block guests

A note for guests visting our restaurants 

At Bar+Block, it’s always a warm welcome from the minute you walk through the restaurant doors. Our great menu means you can make the most of your experience whilst you're with us. We have taken great care to ensure you feel safe during your visit, find out more about our Generous serving of safety promise

Our latest Covid-19 guidelines

England

Our restaurants in England are open. Face coverings are now a personal choice, although we’d encourage you to wear them in enclosed spaces, just to be considerate of others when dining with us.

The latest government guidelines for England can be found by visiting www.gov.uk/coronavirus

Scotland

Our restaurants in Scotland are open.

The below guidelines are in effect until 23rd January 2022. 

  • Face coverings must be worn in our restaurants
  • Mandatory Test and Protect measures are in place
  • Our restaurants will only be able to provide table service with the exception of our breakfast buffet
  • One-metre social distancing
  • Groups will be limited to a maximum of three households

The below guidelines come into effect from 24th January 2022. 

  • Face coverings must be worn in our restaurants
  • Mandatory Test and Protect measures are in place

The latest government guidelines for Scotland can be found by visiting gov.scot/coronavirus-covid-19

Wales

Our restaurants in Wales are open.

The below guidelines are in effect until 27th January 2022. 

  • Our restaurants will only be able to provide table service with the exception of our breakfast buffet
  • Two-metre social distancing
  • Groups will be limited to 6 people from 6 different households, or more if from the same household, Children under 11 years of age are not included in the total number

The below guidelines come into effect from 28th January 2022. 

  • Face coverings must be worn in our restaurants
  • Mandatory Test and Protect measures will be in place
 

The latest government guidelines for Wales can be found by visiting gov.wales/coronavirus

Northern Ireland

Our restaurants in Northern Ireland are open.

The below guidelines come into effect from 21st January 2022

  • Face coverings must be worn in our restaurants. 
  • Guests will need to provide proof of their COVID status before entering our restaurants. You can do this in several ways – provide proof of a valid vaccination either digitally or with a vaccine card, provide proof of a negative test within 48 hours of visiting, provide proof of a positive test no sooner than 30 days or greater than 180 days ago, provide written proof of participation in a clinical trial, or provide proof of a medical exemption.
  • Mandatory Test and Protect / Trace measures are in place

The below guidelines come into effect from 26th January 2022

  • Face coverings must be worn in our restaurants. 
  • Mandatory Test and Protect / Trace measures are in place

The latest government guidelines for Northern Ireland can be found by visiting nidirect.gov.uk/campaigns/coronavirus-covid-19

Entry requirements in our Northern Ireland restaurants

Evidence of covid status is required at our restaurants, Bar + Block Belfast. Proof of identity is required by providing one of the below in the form of photographic ID, that includes your name.

  1. Proof of a valid vaccination – This can be provided with certification by paper, for example a vaccine card, or electronically, via the NHS App. In both instances, the final dose of vaccine must have been received at least 14 days before the time that the guest is visiting us
  2. Proof of a suitable negative test in a suitable time period – This can be done by completing a lateral flow test at home and registered the result through the NHS website, which will generate and email and text receipt, which can then be accepted as a proof of a negative test. The test must have been completed within 48 hours of visiting the venue
  3. Proof of having tested positive for COVID within a certain time period – This can be done by producing a valid notification of a positive result, no sooner than 30 days since the positive test and no greater than 180 days since the positive result. In this instance, the guest will also need to prove that the test result relates to the person claiming it is theirs, including their age and date of birth, the date on which the sample tested positive and the result of a test sample which is now negative.
  4. Proof of participation in a clinical trial – The guest will be required to provide proof in writing of their participation in a clinical trial for vaccination against COVID, from the organiser of the trial (this may be past or present)
  5. Proof of medical exemption from vaccination – This can be provided through the Northern Ireland medical exemption obtained via the goverment website, or the equivalent process from your country of residence.

Exceptions

In addition to medical exemptions, there are a number of reasons why a person will be exempt, examples include:

  1. A relevant officer, for example Enviromental health officer
  2. An emergency services responder
  3. Team members employed at the outlet
  4. Guests under the age of 18 years
  5. A person providing services while the Restaurant is closed or open, for example essential or planned maintenance work

Frequently asked questions for COVID-19

Whilst not mandatory, we would encourage all guests book a table online before visiting to avoid disappointment and unnecessary queues. 

Due to new laws passed by each devolved government, please refer to the guidance above

From the very moment you arrive at the restaurant, your safety is our priority guests can expect the same warm welcome, we’re famous for: 

  •  You must wear a face covering, unless seated at your table. (see exclusions below)
  • The host will explain the service in our restaurant. 
  • You’ll be given a menu which will be cleaned thoroughly after use.
  • You will be able to order drinks from the bar and food at your table.
  • We have removed restrictions in our toilets, we still ask that you are courteous to others.
  • It is not mandatory for guests visiting our restaurants in England to wear a face covering.
  • It is mandatory for guests visiting our restaurants in Wales to wear a face covering.
  • It’s not necessary to wear a face covering when seated at your table.
  • Face coverings are not mandatory for the following guests:
    • Guests with medical exemptions or a reasonable excuse
    • Children under 5 in Scotland
    • Children under 13 in NI and ROI

From the very moment you arrive at the restaurant, your safety is our priority guests can expect the same warm welcome, we’re famous for: 

  • It is personal choice in England whether you wear a facemask when entering and moving around the restaurant. In Scotland and Wales (from 26th Dec) you must continue to wear a face covering, unless seated at your table. (see exclusions below)
  • The host will explain the service in our restaurant. 
  • You’ll be given a menu which will be cleaned thoroughly after use.
  • You will be able to order drinks from the bar and food at your table in England.
  • In Wales (from 26th Dec) and Scotland and Northern Ireland (from 27th Dec) orders will be taken at your table.
  • We have removed restrictions in our toilets, we still ask that you are courteous to others.

We have created a gold standard in our “A Generous Serving of Safety” promise. This means that we strive to provide the safest possible environment for your visit by providing easy access to hand sanitiser, keeping some measures to control distancing such as screens in some instances and barriers at our buffet areas, reducing touch points where possible and increasing levels of cleaning and disinfection throughout the restaurant using products certified according to European Standards and effective against COVID-19.

Since the outbreak of COVID-19, we’ve rolled out additional safety measures across all our restaurants. These include but are not limited to:

Hand Sanitising

  • Hand sanitisers will be placed at the entrance and exit and in other high traffic areas.

Maintaining Distance

  • We will be following the most up to date government social distancing guidelines, applicable to each of the nations.
  • Social distancing measures, whilst not mandatory we recommend that you continue to maintain a safe distance.
  • We have left screens in place at our host stands, till areas and beside some restaurant tables. 

Protective equipment for our teams

  • We’ve provided our team members with protective equipment including hand sanitiser, gloves and aprons for cleaning. Following the government guidance on the need to wear face masks in a restaurant setting, all our teams have been provided with face masks and will be wearing them if they choose to do so in England and Wales and will continue to wear them in Northern Ireland and Scotland. 

  • It is not mandatory for our kitchen teams to wear visors or face coverings during service, but can if they feel more comfortable to do so.

Reducing Touch Points

  • Our menus will be available and sanitised after each use.
  • Allergen menus will be available and will be sanitised after each guest use.
  • Contactless payment is encouraged and has been increased to £45. 
  • Seasonings and condiments will be delivered in sachets for food consumed in our garden areas. For in restaurant dining, sauces will be delivered in individual sauce pots with a rigorous cleaning process in between each use. Seasonings will be delivered in sachets or served on the table in pots and grinders, these will be thoroughly cleaned after each use. 

Increased Cleaning

  • Our teams have specific cleaning duties throughout the day and high contact areas in our restaurants are regularly sanitised.
  • Each table will be cleaned between visits.
  • Our cleaning products are certified according to European Standards and effective against COVID-19. 

We have a longstanding partnership with Diversey – one of the world’s leading suppliers of cleaning and hygiene products. Diversey provide products to a vast range of industries across the world, including some used by the NHS and other healthcare settings.  We are using chemicals that sanitise our restaurants to the standard of EN14476 for viricidal efficacy.  This means the products used are proven to be effective in killing COVID-19.

Our rigorous training scheme ensures our team members have a well-informed understanding of the disease and its transmission. It provides guidance on appropriate social distancing and use of personal choice equipment (PCE), as well as physical and mental health monitoring and support.

We also have a dedicated team listening forum, with representatives from across our estate, to gain regular feedback and insights.

We have made a significant investment into the provision of a range of PCE, including gloves, aprons and hand sanitisers. Following government guidance, all our teams have been provided with face masks. Additionally, our kitchen team members have been provided with visors if they would prefer to wear one when they are working in the kitchen. 

In the unlikely event you are not satisfied with the standard of cleanliness at the restaurant please alert the General Manager as soon as possible and they will be more than happy to help resolve the issue.

  • Our line managers check in with their team members regularly to check on their wellbeing

  • If a team member is unwell, they will be sent home immediately and advised to call 111.

  • Our tables are cleaned after each visit.
  • Where appropriate we have provided screening to separate tables.
  • Sanitiser stations are available throughout the restaurant. 

Test and Trace is no longer a mandatory requirement to enter our restaurants in England. There will be an Test and Trace / Test and Protect QR code available at the entrance. For adults Test and Trace / Test and Protect is mandatory in Scotland, Wales and Northern Ireland.

Guest’s who leave their information, should be reassured that this will be securely stored for 21 days, then deleted from our records. Rest assured, we are recording this information solely to assist the NHS with the government’s Test and Trace/Test and Protect initiatives and will not use your personal data for any other purpose.

  • Our teams regularly clean and sanitise our machines.
  • Signage is present throughout the restaurant reminding guests to regularly wash and sanitise their hands, and maintain distance. 
  • Protocols are in place for the handling of change between the team and guests.
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