Terms & Conditions
This website is owned and operated by us, Whitbread Group PLC ("Whitbread"), whose registered address is at Whitbread Court, Houghton Hall Business Park, Porz Avenue Dunstable, Bedforshire LU5 5XE. The restaurant table reservation service (the “System”) is provided by Whitbread and its third party provider, Zonal Retail Data Systems. Click here to contact us.
The information on this website has been prepared solely for the purpose of providing general guidance on Whitbread restaurants. While we have made reasonable efforts to ensure the information on this website is accurate and up-to-date, all information is provided without any guarantee of completeness, accuracy, timeliness and without warranty of any kind, express or implied, including, but not limited to, warranties of performance, satisfactory quality or fitness for any purpose, all of which are excluded to the fullest extent permissible under English law. We do not accept any liability to you, whether in contract or in negligence, for any damage, loss or expense you may incur as a result of any action or omission made in reliance on or as a result of the information contained on this website. You accept full responsibility for its access and/or use.
This website, including, but not limited to, text, content, photographs, video, audio, graphics, menus, news items, competitions, prize draws, location and any other materials is protected by registered and/or unregistered copyright, database rights, patents, trade marks, design rights and other intellectual and proprietary rights of whatever nature, and all applications for such rights, anywhere in the world) that either belong to or are licensed to us. Any individual article, report and other element making up the site may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in this website. You acquire no proprietary interest in our website, its material or content and may not use them in any way except as expressly permitted by these terms.
You agree and accept that all costs of and associated with all necessary servicing, repair or correction of your computer arising out of this website shall be your responsibility and we shall not have any liability for any such costs.
Whitbread keeps your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice (click link for further details). Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. Further details can be found in our Cookie Notice.
We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal information, we cannot ensure the security of your data transmitted. Any transmission between your device and our website is at your own risk. Once we have received your personal information we will use strict procedures and security features to prevent unauthorised access. You are responsible for ensuring that all personal data supplied by you to us is accurate and kept up to date. You must treat your password information as confidential and you must not disclose it to any other person.
Booking a table with us
The System allows you to reserve a table for a meal (a "Reservation") at certain restaurants owned by us or our affiliates ("Restaurants"). Access to the System is provided to you through this website or the websites of third party providers who provide table reservation services ("Reservation Providers").
You may only make a Reservation through the System if you are at least 18 years old and otherwise have legal capacity to do so.
By using the System you are deemed to have accepted these terms and agree to be bound by them.
In addition to these terms, your use of a Restaurant or Reservation Provider website and the other services and products provided by us, our Restaurants, or Reservation Providers, may also be subject to any additional terms and conditions applied by us, our Restaurants or the Reservation Provider from time to time. Those terms will be in addition to, and therefore not a replacement for, these terms. Please ensure that you read such additional terms and conditions before using the websites and/or purchasing the services and products provided by us or our Restaurants.
When you use the System to make a Reservation at a Restaurant you are making an offer to us to accept your Reservation. Your Reservation is not complete and legally binding on us until such time as you have received a confirmatory email accepting your Reservation.
You may cancel a Reservation at any point in time before the Reservation is due to take place by using the hypertext link in the confirmation email or by contacting the Restaurant directly. Contact details for our Restaurants are set out in the "Contact Us" section below. Please ensure that you arrive in plenty of time and bring a copy of your email Reservation confirmation.
We also reserve the right to contact you via telephone or email in advance of your booking, to re-confirm the details and offer you additional services such as pre-ordering of meals and/or drinks and ensuring we have captured any special requests.
We reserve the right to cancel a Reservation, but this of course will be without any liability to you. We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the System if we believe that you are misusing the System or if you are in breach of these terms.
We reserve the right to ‘No Show’ your reservation if you fail to attend your booked time within a reasonable duration, typically 20-30 minutes, without any prior notice. Please inform us in advance via telephone if you are expecting to arrive later than your booked time.
You must make sure that all the information you provide to us is true and accurate.
Making a Reservation at a Restaurant means you have to pay the Restaurant when you attend the Restaurant for your Reservation unless you make alternative arrangements directly with the Restaurant. If you as the booker are not paying for all guests, guests are individually responsible for paying for their own goods and services (meals and drinks etc).
We will not be liable or responsible for any failure to honour a Reservation where such failure is caused by any act or event beyond our reasonable control (an "Event Outside Our Control").
If an Event Outside Our Control takes place that affects our ability to honour a Reservation we will contact you as soon as reasonably possible to notify you.
Should you choose to download content and/or material from the website ("Downloads"), you must do so in accordance with these Terms.
Such Download is permitted on a non-exclusive, non transferable, non sub-licensable, worldwide basis provided:
you use any Download solely for those purposes authorised by Whitbread and the relevant Restaurant (a "Permitted Work");
you must not use, sell, resell, lend, let, distribute or pursue any other income generating activity with such Download on its own separately from any Permitted Work; and you shall, in downloading or making print copies of such Download, retain on such Download and/or print copies all copyright notices and shall remain bound by the terms of such notices.
You do not have the right to edit, modify or alter any Download.
Our Obligation to You
Our website is provided on an "as is" and "as available" basis. We agree to use our reasonable endeavours to maintain this website in a fully operating condition, but we cannot guarantee that this will always be the case. We reserve the right to restrict or suspend your access of this website at any time without notice for security, general administration, maintenance or any other reason. We will inform you of such action if reasonably possible.
We may provide links to other web sites or resources. We are not responsible for these and we do not endorse their content. If you choose to follow any of these links you are leaving this website.
In order to maintain the integrity of this website we reserve the right to forward contact details to our ISP and, where requested to do so, to the Police or other regulatory authorities. We may also forward contact details to any third party where a complaint arises concerning your access of this website and where that use is deemed by us to be inconsistent with these Terms.
Your Obligation To Us
You agree that you will only use this website in a manner that is consistent with these Terms and in such a way as to ensure compliance with all applicable laws and regulations. In particular, you will not use this website to create and transmit any material which is fraudulent, defamatory, offensive, or of an obscene or menacing nature, or which may, in our judgment, cause annoyance, inconvenience or anxiety to any person, or post any files that contain viruses, corrupted files, or take any other action that would change or destroy any programs forming part of this website.
You are responsible for obtaining the equipment and paying all telephone charges necessary to access and use this website. You are responsible for making your own back-up arrangements.
You agree not to use this website or the services made available to you on or via this website such that you cause the whole or part of this website or such services to be interrupted, damaged, rendered less efficient or is in any way impaired.
You accept responsibility and liability for the completeness and accuracy of any communication you send to us and we will not be liable for any consequences of any incomplete or incorrect communication.
These Terms may be amended by us from time to time. They may also be extended to include other terms applicable to specific products or services offered by us from time to time.
Limitation of Liability
We make no warranty as to the suitability or otherwise of computer equipment or peripherals or telecommunications services you use for accessing this website, which is your sole responsibility, nor do we warrant that the site is free of errors or viruses, worms, cancelbots or "Trojan horses". We shall not be liable for any damage you may suffer as a result of such failures or destructive features.
You acknowledge that our obligations and liabilities in respect of the services provided and the information made available on this website are exhaustively defined in these Terms. You agree that our express obligations and warranties made in these Terms are in lieu of and to the exclusion (to the fullest extent permitted by law) of any other warranty, condition, term or undertaking of any kind.
You acknowledge that this website is provided only on the basis set out in these Terms. Your uninterrupted access of this website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this website. We do not accept any responsibility and will not be liable for any loss or damage arising out of or in connection with any inability to access use this website whatsoever.
Except as expressly set out in these Terms and to the maximum extent permissible by law, we will not be liable (whether in contract, tort, including negligence, or otherwise) for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused even if we have been advised of their possibility
We accept liability without limit for fraud or for death or injury to the extent it results from our negligence or the negligence of our employees or agents in the course of their engagement here under
Governing Laws and Regulations
This website is not directed at any person in any jurisdiction where for any reason the publication or availability of this website is prohibited. Those in respect of whom such prohibitions apply must not access this website.
Anything contained in this website may only be appropriate for use or permitted by local laws in the jurisdiction of England and Wales. Those who access this website do so on their own initiative and are responsible for compliance with the laws and regulations of England and Wales. You should obtain legal advice in cases of doubt. These Terms are governed by English law and the English courts shall have exclusive jurisdiction over any dispute arising hereunder. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
You agree to indemnify, defend, and hold us, our employees, representatives, and agents, harmless against any claim, suit, action, or other proceeding brought against any of us, our employees, representatives, or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against us, our employees, representatives, suppliers, or agents is based on or arises in connection with:
your access and/or use of this website;
any breach by you of these Terms;
a claim that this website or any part of it as a result of your access:
infringes any intellectual property rights of any third party, or any right of personality or publicity, or
is libellous or defamatory, or otherwise results in injury or damage to any third party;
any deletions, additions, insertions, or alterations to, or any unauthorised use of, this website by you; or
any misrepresentation or breach of representation or warranty made by you contained herein.
We may terminate these Terms, including without limitation any right granted in relation to Downloads and your right to access and use this website and its content and materials at any time in our sole discretion with or without notice.
Where notified of a termination, you shall immediately destroy all materials, and copies thereof, obtained from this website and your password.
Changes To The Website
You accept that we have the right to change the content or technical specifications of any aspect of this website and/or the System at any time without notice at our sole discretion. You further accept that such changes may result in you being unable to access this website and/or the System.
If you have any query in respect of these Terms please contact us using the link at the top of these Terms.
If you have an issue or query relating to a specific Restaurant or Reservation (including cancellations), please contact the relevant Restaurant by following the appropriate link below: